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FAQ

How do I search the full in-store inventory on the new website?

Our new website offers the convenience of purchasing new textbooks online and having them shipped to you!  We're still working out some kinks and for now, it doesn't show our full in-store inventory.  If you wish to search all of the used and new books we have in store, you can visit a very old (yet functional) version of our website here:

Search Used and New In-Store Inventory

You can also navigate to the old website by hitting the Search Used button on any of the product pages.

Why do you only sell new books on your website?

We would love to sell both used and new books on our website, but it isn't possible at this time.  All of our used books are sold on consignment by students and are tracked in our inventory as unique products. We can't make these unique products available in-store and on our website simultaneously.  It would lead to too many conflicts between customers in our checkout line with books in-hand and customers online filling their shopping bags with those same books.  If you have a thoughtful and elegant solution to this problem, please let us know!  You can always reach us at havenbooks@cusaonline.ca.

What is consignment?

Consignment is easy – bring in books you want to sell, and we’ll sell them for you. You set the price – and get 75% of the price you set for your books when they sell. All you have to do is pick up your cheque after the sale.

Who can consign at Haven Books?

Anyone can: students, faculty, or the public.

What kinds of books can I consign?

We specialize in current academic textbooks, so older textbooks and other types of books are much less likely to sell. We may accept some novels or reference books if you are willing to sell them at bargain prices, but keep in mind that we may have to limit these due to space considerations.

Why should I sell my textbooks?

Many students save their textbooks thinking they will use them later, while the truth is few ever open them again. This costs students lots of money – few things depreciate faster than textbooks! Convert your textbooks to usable cash while they still have value, and if you ever need a textbook later, you can buy the latest version for a reasonable price at Haven Books – maybe even less than what you sold yours for.

Can I consign my Course Packs or Lab Manuals?

Sorry, since they change every year they are unlikely to sell and we generally cannot accept them.

Can I consign Study Guides?

Yes! Study guides are especially useful to prospective buyers when the textbooks they accompany are also available. You can choose to bundle study guides with textbooks for a combined sale only, or sell them individually.

How much should I ask for my books?

Almost anything you wish. Remember that the lower you set the price, the more likely your book is to sell, and quickly. But the higher you set the price, the more money you make. The price you choose should depend on the condition of the book and the likelihood of it being used in a future class. As a guide, most used books should be between 25% and 75% of the original (new) book price.

How do I consign a book?

Just bring your books to the store, and say you want to consign them. If it’s your first time we will take down some details like your name, student number (or drivers licence number if you’re not a student) and your email address or some other way to contact you. Then we add your books to the system, after you have chosen a price. Each book gets a unique Barcode Number. You then sign a Consignment Agreement for the books, which states you agree to abide by the terms of the Haven Books Consignment Terms. That’s it!

Will my personal information appear on or in the books?

No; we only list the price and barcode numbers on each book, they are only tied to your information in our secure database so we can pay you.

Will you protect any personal information I give?

Haven Books will guard any personal information you give and will never release any such information without express permission or a court order. We will never sell your information to any third party, and we collect only as much information as necessary to contact you upon sale of your books and issue payment. Your privacy is paramount, and ensuring its integrity is central to our business. See our Privacy Policy for more information. We take security seriously, and visitors to this site must respect the User Terms to prevent abuse of the personal information of others.

How will I know when my books sell?

You can visit the Sell page on our website to look up your account and see if your books have sold.  Just use your consignor ID (which is usually your student number) to access your account.

How do I get my money?

You can collect a cheque or use the funds as credit towards a purchase.  Cheques can be picked up in-store at any time.  Just be sure to bring your student card or other photo ID.

What if I want to consign something but I am moving away?

If you’re out of town we can mail your cheque. Once your books sell, please send your cheque request and mailing address to havenbooks@cusaonline.ca. If you are an international student, an exchange student or traveler and are out of the country, we can sometimes send you a cheque or international money order in local currency for your convenience.  Please inquire in advance.

How long will you hold my cheque?

One year, then the cheques expire and funds become property of Haven Books. Please don’t let this happen! We are interested in you profiting from your relationship with us, and becoming a return customer. After all, they are your books and you paid enough for them new.

What happens if my items don’t sell?

The consignment term is 1 year. After the year, we allow a 2 month grace period for you to stop by and pick up your books. If any of your books remain in the store 14 months past the original consignment date, they become the property of Haven Books. We don’t want this to happen! Please pick up your books after the 12-month expiry date.

Professors – save your students some money

The cost of new textbooks for each class is very high for students today. Many just can’t afford to get books for every class, and may suffer academically for it. Please take a minute to visit our Profs Page for ways to save your students money on textbooks, or even order your class books at discounted rates.

Is the store accessible to students with disabilities?

Unfortunately there is no ramp access for people in wheelchairs yet. But in the meantime your support is important to us, and we will try to accommodate your needs as much as possible. You can now shop our new inventory online and we'll deliver for free to Henry's Convenience Store on the 1st floor of the University Centre.  If you're interested in a used copy of a books, please email us at havenbooks@cusaonline.ca with the details and we'll do our best to assist you.

How can I pay for books I want to buy?

In-store we accept cash, debit, MasterCard, Visa and store credit from the sale of your consigned books. Online we accept MasterCard and Visa.

I bought the wrong book! Can I return it?

Due to the nature of consignment sales, we regret that we cannot give refunds, exchanges or returns on consigned (used) books, but you can certainly re-consign the book. You may return new books for a full refund if in original (saleable) condition with receipt within 3 days of purchase. New books purchased in January may be returned until February 1 of the same year; new books purchased in September may be returned until October 1 of the same year.

What’s the Consignor Appreciation Card?

We appreciate you selling your current textbooks at Haven Books. The Consignor Appreciation Card is a card we give you as a small token of our appreciation for consigning your books. Each time you consign a current textbook, you get a stamp on your Card; get 5 stamps and you get $5 off your next purchase at our store.

Where is your store and how can I get there?

Haven Books is only a 5 minute walk east from campus, on Sunnyside at Seneca – that’s only 1 block from campus. By bus, take the 7-St Laurent and get off at Sunnyside & Seneca.

More questions?

Please contact us at (613) 730-9888 or via email at havenbooks@cusaonline.ca if you have any questions that are not answered on this site. We’d be happy to help you any way we can.